Assessment of The Attrition Rate of a Bpo Company: Basis for Designing Employment Package

Rommel King M. Aniban

Volume: 1 Issue: 02 2025

Abstract:

The incursion of Business Process Outsourcing in the Philippines has brought Human Resource Management to come up with a unique yet effective pay practices and procedures that will enable them to attract, motivate, retain, and satisfy their employees. The dominant explanation for this phenomena is to combat attrition rate. The study is conducted to realize what constitutes effective compensation in an organization and the appealing benefits that an employee could have. We use data from a Global Shared Service Center to ascertain what is the current trend in the market in terms of employment package. This study found out that Human Resource Management practices in performance management explicitly in employment package were all essential in determining organizational competitiveness. Result of this findings indicate that it is substantial for an organization to give emphasis in employee benefits to plunge achieving competitiveness and further suggest that employees are more motivated to perform if employment package includes periodic increments in allowance, bonus and also including fringe benefits.

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