The Relationship Between the Service Quality and the Patient’s Satisfaction in Emmanuel Hospital 2021

Lyka B. Alvarez || Richelle S. Cayetano

Volume: 1 Issue: 04 2025

Abstract:

Offering service quality in this time of pandemic is very crucial especially in health industry, organizations and companies. This research is about how the quality of health care services of Radiologic Technologist in Emmanuel Hospital should be measured in terms of the patient’s satisfaction. Service quality is one of the most important factors to consider during examinations in a hospital. Service quality should always be observed before, during, and after every examination or procedures. Service quality is the basis of patient’s satisfaction, whether a patient is satisfied by the service of the Radiologic Technologist in Emmanuel Hospital. This further means that the health care professional catering the service should be aware of the risks and benefits of the procedure done to a particular patient. Radiologic Technologist use several types of equipment to gather images that help physicians diagnose patient ailments and determine the best course of action for treatment thus it is of big importance to make the patient satisfy with every procedure.

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